Getting Involved

As a customer focused organisation, at Plumlife we value the involvement of those who have first hand experience of our service. You can get involved as little or as much as you want – it is up to you. We are always keen to hear what you have to say.

If you are interested in getting involved or would like more information on the various involvement opportunities please contact us on 0161 447 5158, or email resident.services@plumlife.co.uk

Surveys

Plumlife sometimes uses customer surveys to find out what people think about the housing management service. Please do take the time to complete and return any surveys which are sent out to you as this is most important when it comes to reviewing and improving the services we provide. Plumlife also produces a newsletter twice a year which we hope you will find informative.

Plumlife Board of Management

Plumlife has its own Board of Management and there are currently four resident members. When vacancies occur, you can apply to be a member of the Board, which makes decisions at the highest level of the organisation. Board members go through an interview process involving residents, staff and other board members.

Mystery Shopping

You can apply to join our Mystery Shopper scheme. This scheme allows residents to report back on their experience when contacting Plumlife from the comfort of their own home, enabling us to improve our service. When contacting Plumlife for a genuine reason you would simply complete two short questionnaires and return them to the scheme co-ordinator. Only the people that run the scheme are aware of the identities of the ‘Mystery Shoppers’ so that Plumlife staff are not aware that they are speaking to a Mystery Shopper.

Residents’ Committee

Residents have the right to form and join a Residents’ Committee to represent their interests. Before Plumlife will recognise a Residents’ Committee, it must be satisfied that it is properly constituted and that membership is open to all residents at the development. A recognised Resident’s Committee has a range of rights and access to information from Plumlife. Plumlife can provide helpful guidelines on forming a Residents’ Committee on request.

The Secretary of all recognised Residents’ Committees will be sent all consultation information including estimates of costs and he/she will be notified of the outcome of any consultations undertaken.

You can contact the Residents’ Committee in the first instance if you wish a problem or query to be raised with Plumlife staff on your behalf.