Rental charges

You are responsible for paying your rent and service charge monthly, in advance. There are several different ways to pay:

• Direct Debit
• telephone
• swipe card
• online
• cheque or Cash
• standing Order

Rent or service charge payments for all Plumlife properties are due on 1st of each month. Under the terms of your lease Plumlife has the right to charge interest on any payments received after this date. This is usually charged at 3% above the Barclay's Bank base rate. Also, if a payment is not appearing on your account within the first few days of the month, arrears action may be taken to recover the money.

If you would like to pay on an alternative date in the month, for example the date you get paid, then you will need to make sure that you are still paying in advance. For example if you wish to pay on 27th of each month, you would need to pay for the month ahead i.e. a payment made on 27th November would be for December's payment.

If you would like to take advantage of the opportunity to pay at a different date in the month then you should contact a member of the Plumlife team, who will be able to discuss arrangement options. It may be possible for you to pay a little extra each month to gradually get your payments up to date.

Getting behind with payments

If you are having financial difficulties let us know we may be able to help. If you contact us we can come to an arrangement regarding the payments on your account.

You may be entitled to assistance from Housing Benefit with payment of your rent and certain items on your service charge (if applicable).

Please do not ignore the payments on your home - you could risk losing it.

For help and advice on welfare benefits or managing debt, please contact your local Citizens Advice Bureau or Welfare Rights office. Alternatively you could contact National Debtline on free phone 0808 808 4000 or visit their website at http://www.nationaldebtline.co.uk/england_wales/.