Report a Repair

As a leaseholder or shared owner you are normally responsible for carrying out repairs to your own property. The only exceptions to this are if you live in a flat where Plumlife is the landlord or you live in a new property.

If you live in a flat...

You are still responsible for maintaining your individual flat, but Plumlife are responsible for repairing and maintaining the communal areas. A separate service charge will be collected to cover the cost of this.

How to report a communal repair:

Between 9am and 5pm -  you should report communal repairs to Plumlife by phone on 0161 447 5158.

Out of hours - to report an emergency repair out of hours you can call Orbis on 0845 345 7808.

We will respond to repair requests to communal areas within the following timescales:

• Emergency - 24 hours
• Urgent - 5 working days
• Routine - 28 working days

If you live in a new property...

Your property will be covered by the builder's guarantee for an initial 'defect' period, usually lasting 6 or 12 months. During this period it is important that repairs are reported as quickly as possible as they can be difficult to rectify after the defect period has ended.

How to report a defect repair:

If your property is still within it's defect period, you should report repairs to our Customer Access Team on 0845 850 1966.