Who is Plumlife?
Plumlife is a letting agent you can trust. Our teams pride themselves on being reliable, friendly, open and honest.
We have a wide range of homes to rent across the North West and Yorkshire offering everything from city centre apartments to larger family homes.
With Plumlife there is only one, low-level fee to pay. You will deal with us and our dedicated Lettings Team directly as they help you choose your ideal home.
Everyone deserves a secure home so once you have found a property we will help you make it your own. Because we own most of the buildings we manage, we can offer longer term, flexible tenancy terms.
Who can rent from Plumlife?
We provide homes to a wide range of people. If you are interested in renting one of our homes, we ask that:
- You are eligible to live in the UK
- You are 18 years or older
- You are in paid work, either permanent or on a fixed-term contract beyond the duration of the tenancy
- You are not looking to pay more than 30% of your take home pay on rent
- You pass a credit and affordability check with a third party referencing agency, Let Alliance
Let Alliance will ask for the following:
- Evidence of income (if you are self-employed you will need to provide a minimum of one year’s financial records supplied by your accountant)
- Satisfactory references from you employer
- Proof of identity and current address
We will make an appointment for you to view properties at your convenience. We will ask you to bring photographic proof of ID (for example passport or residence permit) to prove that you are eligible to live and work in the UK.
Applying for a property
Applying to rent one of our properties is simple. Once you have chosen and viewed your property you will need to:
- Pay a non-refundable application fee to reserve the property
- Complete an online form with our referencing agents, Let Alliance
Once you have completed the online form Let Alliance will confirm you as being either:
- Acceptable with guarantor*
*If Let Alliance advises a guarantor is required, the guarantor must be based in the UK and will need to go through the Let Alliance checking procedure. If approved, they will need to sign a Deed of Guarantor and provide photographic ID.
Once we have had confirmation from Let Alliance that they have approved you as a suitable customer, we will arrange a date of move-in appointment for you. We will send you the tenancy agreement for you to read through — so you can raise any queries beforehand.
You will be required to pay a deposit. This is normally a minimum of one month’s rent although it may be more — this will be agreed with you beforehand. The deposit is held with government-backed tenancy deposit scheme, Deposit Protection Service (DPS).
In addition, we will need you to pay one month's rent, payable in advance. If the date of your sign up is after the 15th of the month, you will also need to pay an additional amount to bring your account up to date by the end of that month. The payments must be made a minimum of two working days before you move in.
We will then set up a direct debit to make future payments easier.
On your move in date we will meet you at the property to sign your tenancy agreement and give you a copy of the agreement along with an inventory — a list of everything in your new home.
You must check the inventory to make sure you agree with everything listed and confirm the condition of the property — these details will be re-checked when you move out.
You will also receive a document to show the registration of your deposit with the DPS.
We will walk around the property to show you how things work and point out where important things like the stop-cocks, energy meters, and fuse box (consumer unit) are.
If you are moving into a flat, we will show you around communal areas like bin stores, bike stores and car parks. Finally, we will provide you with the keys to your new home.
When the time comes for you to move on, we are here to help.
We ask that you:
- Provide written notice (letter or e-mail) to end your tenancy. We normally ask for at least one calendar month’s notice — but this will be stated in your tenancy agreement.
- Attend a pre-termination visit.Once we have received notice of you wanting to end your tenancy, we will make an appointment to visit you in your home, for a pre-termination visit. The purpose of this visit is to identity what actions you can take to ensure you receive all, or as much as possible, of your deposit back when you leave. We will also explain the check out and deposit return procedure.
- Work with you to make access arrangements for Plumlife to carry out viewings in your home for prospective customers during your notice period. We will always provide at least 24 hours' notice of any viewing and make sure a member of the Lettings Team will always accompany prospective tenants around the property.
- Meet you in the property on the last day of your tenancy (or the closest day following a weekend) to inspect it and check it against the inventory. If there are to be any deductions from your deposit we will discuss these with you. We will then collect all keys from you.
- Discuss any deductions. You will have been sent a repayment code from the DPS at the start of the tenancy. You will need to log on to the Deposit Protection Scheme website and use this code to claim back the deposit.