Our Team

What’s your typical day?
I manage the Leasehold Property Management team within Plumlife, ensuring that we provide a service that is fully compliant with legislation and provides a high level of customer service. No two days are the same and my role includes reviewing shared ownership leases for new developments, service charge budgets, annual accounts and service delivery to all schemes that Plumlife manage and dealing with day to day enquiries as they occur.

How long have you worked at Plumlife?
I started working for Plumlife in 2007 as a Housing Administrator, progressing to Home Ownership Officer and then Operations Manager.

What do you love the most about your job?
Knowing that our residents live in an environment that is safe, comfortable and well maintained. The team I manage are all dedicated to their role, will always go the extra mile to assist with our customers and it is a pleasure to work with them.

What’s your typical day?
My typical day can involve anything from speaking to customers to help them with queries, from liaising with solicitors, to choosing bathroom and kitchen tiles for our showhomes and donning site gear to pay a visit to our new properties under construction! I tend to spend a lot of time on the phone and helping to move customers into new properties to ensure it all goes smoothly.

How long have you worked at Plumlife?
It will be ten years very shortly!

What do you love the most about your job?
The variation – no two days are the same! We are always really busy and it might sound cheesy, but I genuinely love being able to provide fantastic properties to people who wouldn’t be able to access them on the open market.

What do you do in your spare time?
I have three children under the age of five so my spare time is spent with them.

What’s your typical day?
It would involve answering emails and talking to customers on the phone about the scheme they live in and, where necessary, reminding them to comply with the terms of their lease. This includes checking service charge budgets, liaising with contractors and ordering repair and improvement work for various housing developments, along with providing information regarding leases and properties to solicitors and mortgage providers.

How long have you worked at Plumlife?
I have been working at Plumlife since 2015.

What do you love the most about your job?
I like my job because it is very busy and varied. No two days are the same and there’s never time to get bored. The job is interesting, but you do have to have a good memory, be organised and be helpful.

What’s your typical day?
My role is to handle all of the administration for Plumlife sales, dealing with customer enquiries. I support our Sales Advisors with preparation for show home openings.

How long have you worked at Plumlife?
Just over two months.

What do you love the most about your job?
I enjoy helping out generally with all aspects and believe the products we can offer to our customers are helping them to get onto the housing ladder.

What do you do in your spare time?
I’m currently in the middle of a home decoration project, but I also enjoy reading, gardening and spending time with my friends and family.

What’s your typical day?
On a typical day, I deal with phone calls and email from residents along with supporting the Property Managers when required.

How long have you worked at Plumlife?
Since 2011.

What do you love the most about your job?
I work part-time which allows me to have a really good work life balance. I also like the variation within the role and the fact I’m always kept busy!

What’s your typical day?
I have a really varied role. I’m the main point of contact for customers from reservation to completion. The level of customer service we offer is so important as so many first time buyers need advice on things like eligibility criteria. I also work with partners, such as IFAs and solicitors and know where any sale is up to at any given point.

How long have you worked at Plumlife?
Since 2013.

What do you love the most about your job?
Customer satisfaction and knowing that we’ve made a difference to someone and helped get them a home.

What do you do in your spare time?
I relax by baking! I’m also learning how to play tennis which I’m really enjoying.

What’s your typical day?
My day is different every day, which I love. Some days I am out and about at site meetings or launch events and I really enjoy meeting people at show home open days. I also spend some time in the office where I can catch up with the rest of the team and find out how they’re getting on with their sites.

How long have you worked at Plumlife?
I’ve just finished my first full year!

What do you love the most about your job?
I love it when we can help someone who never thought they would be able to own their own home – and we do just that.

What do you do in your spare time?
I’ve recently starting reading again. I fell out of the habit for years and have realised how much I missed it!

What’s your typical day?
I manage the lettings and administration team, so my typical day would involve ensuring that are void figures are low, properties are let to a high standard and that the Lettings Negotiators and Property Managers are supported. I also work closely with the finance and income management team to ensure that the schemes under my management are running smoothly.

How long have you worked at Plumlife?
I joined in 2014.

What do you love the most about your job?
My role is fast paced and has many deadlines, which I really enjoy. I like the challenge!

What’s your typical day?

I work with shared owners who are wanting to buy or sell the remainder of their property. I also work with Great Places tenants who wish to buy their rented property through Right to Acquire/ Buy.

How long have you worked at Plumlife?

Over 20 years.

What do you love the most about your job?

Helping shared owners to staircase – so when they are able to staircase to full ownership.

What do you do in your spare time?

I love to play badminton – up until a couple of years ago I played weekly at my local sports centre. I also love to visit my mum’s apartment in Jacarilla, a little village in Spain’s Costa Blanca. It’s near the River Segura and I can spend hours cycling down the riverside in the sun!