Our Team

There are lots of people working in our Sales and Management teams who are ready to assist you.


Below are some of the key staff who are most likely to be able to help you with your enquiry. If they can't help themselves, they will be able to put you in contact with a colleague who can.

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Yvonne Unwin MIRPM
Operations Manager

Yvonne Unwin MIRPM - Operations Manager

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What’s your typical day?
I manage the Leasehold Property Management team within Plumlife, ensuring that we provide a service that is fully compliant with legislation and provides a high level of customer service. No two days are the same and my role includes reviewing shared ownership leases for new developments, service charge budgets, annual accounts and service delivery to all schemes that Plumlife manage and dealing with day to day enquiries as they occur.

How long have you worked at Plumlife?
I started working for Plumlife in 2007 as a Housing Administrator, progressing to Home Ownership Officer and then Operations Manager.

What do you love the most about your job?
Knowing that our residents live in an environment that is safe, comfortable and well maintained. The team I manage are all dedicated to their role, will always go the extra mile to assist with our customers and it is a pleasure to work with them.

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Susan Griffiths
Property Manager

Susan Griffiths - Property Manager

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Sobia Attique
Property Administrator

Sobia Attique - Property Administrator

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What’s your typical day?
I am the first point of contact for all customer enquiries, be it email or phone, available to provide professional knowledge, advice and assistance. I also support the Lettings Team and Property Managers with more general letting/ lease enquiries and the Rent Officer with income collection.

How long have you worked at Plumlife?
Since 2015.

What do you love the most about your job?
The variation – there is never a dull day!

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Philippa Beard MIRPM
Property Manager

Philippa Beard MIRPM - Property Manager

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What’s your typical day?
It would involve answering emails and talking to customers on the phone about the scheme they live in and, where necessary, reminding them to comply with the terms of their lease. This includes checking service charge budgets, liaising with contractors and ordering repair and improvement work for various housing developments, along with providing information regarding leases and properties to solicitors and mortgage providers.

How long have you worked at Plumlife?
I have been working at Plumlife since 2015.

What do you love the most about your job?
I like my job because it is very busy and varied. No two days are the same and there’s never time to get bored. The job is interesting, but you do have to have a good memory, be organised and be helpful.

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Mohima Begum
Lettings Negotiator

Mohima Begum - Lettings Negotiator

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Lynsey McLaughlin
Group Service Charge Co-ordinator

Lynsey McLaughlin - Group Service Charge Co-ordinator

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Louise Faal
Louise Faal AIRPM
Housing Administrator

Louise Faal AIRPM - Housing Administrator

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What’s your typical day?
On a typical day, I deal with phone calls and email from residents along with supporting the Property Managers when required.

How long have you worked at Plumlife?
Since 2011.

What do you love the most about your job?
I work part-time which allows me to have a really good work life balance. I also like the variation within the role and the fact I’m always kept busy!

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Jayne Witkowski MIRPM
Lettings Manager

Jayne Witkowski MIRPM - Lettings Manager

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What’s your typical day?
I manage the lettings and administration team, so my typical day would involve ensuring that are void figures are low, properties are let to a high standard and that the Lettings Negotiators and Property Managers are supported. I also work closely with the finance and income management team to ensure that the schemes under my management are running smoothly.

How long have you worked at Plumlife?
I joined in 2014.

What do you love the most about your job?
My role is fast paced and has many deadlines, which I really enjoy. I like the challenge!

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Andrew Kelly
Lettings Negotiator

Andrew Kelly - Lettings Negotiator

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What’s your typical day?
My typical day involves providing an efficient and effective lettings service, and portraying a positive image of Plumlife to all of our customers.?

How long have you worked at Plumlife?
Since 2015.

What do you love the most about your job?
Meeting new people and flexible working.

What do you do in your spare time?
My two young children take up most of my spare time, but when I get a minute to myself I love to play golf and watch all things sporting. I am a big Man Utd Fan!

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Bilal Ashraf AIRPM
Property Manager

Bilal Ashraf AIRPM - Property Manager

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What’s your typical day?
My typical day can involve anything from speaking to customers, to helping them with various queries, to promptly reporting repairs and checking up on their progress, liaising with solicitors with property resales, to carrying out scheme visits and inspections to properties within my portfolio ensuring everything is running smoothly.

How long have you worked at Plumlife?
Nearly 3 years.

What do you love the most about your job?
The variation – no two days are the same!

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Caroline Millington AIRPM
Head of Home Ownership

Caroline Millington AIRPM - Head of Home Ownership

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What’s your typical day?
I don’t have a typical day. My role spans across overseeing the leasehold, shared ownership and market rent management teams for the organisation, so I could be reviewing a lease or a new site one day, bidding for new business another or attending a meeting regarding health and safety the next day.

How long have you worked at Plumlife?
I have been with Plumlife since 2004, I joined as a Home Ownership Officer and then have progressed through the ranks!

What do you love the most about your job?
The variation, no two days are the same and this keeps coming to work fresh and exciting. I also enjoy the freedom I’m given to run the service in the way I think will benefit our customers the most.

What do you do in your spare time?
A few years ago I would have said travelling to this question as I really enjoyed visiting far flung places particularly in South East Asia. However, I now have two small children so this is not quite as easy and my spare time is spent doing homework!

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Abbie Gregory MIRPM
Property Manager

Abbie Gregory MIRPM - Property Manager

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What’s your typical day?
Dealing with a wide range of issues relating to estate/ property management and leasehold – this could include arranging major works such as the redecoration of an entire block or liaising with service contractors at the developments I manage. Large periods of my day are spent communicating with leaseholders, solicitors, contractors and colleagues in other departments. I also get out and about carrying out scheme inspections on a regular basis.

How long have you worked at Plumlife?
Since 2010.

What do you love the most about your job? Raising standards at the developments I manage, whether that is by carrying out works or finding ways to improve the level of customer service our residents receive.

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