Examples of Emergency and Essential Repairs

Below is a guide of what is deemed an emergency or essential repair:

Examples of Emergency Repairs (not exhaustive)

Total loss of water or electricity.
Unsafe electrical fittings (excluding customers own fittings).
Main sewer drain is blocked and backing up into property.
Blocked or unusable toilet facilities and only one facility in property.
Insecure doors and windows to the home.
Heating and/or hot water loss for elderly or vulnerable tenants or for all tenants during the period 31^stOctober – 1^st May.
Out of service lifts.
Failure of warden alarm or call system.
Total loss of gas supply (gas leaks will be addressed via redirection of customers to gas emergency line and gas emergency process will be identified).
Failure of door entry system for elderly or vulnerable tenants requiring daily assistance.

Heating or hot water faults ( as majority will be gas and referred to SURE where heating electrical this will be essential)
Partial loss of electrical power that impacts on a whole room or circuit such as cooking facilities or fridge/freezer etc.
Partial loss of water supply where the fault is inside the property, including to a tap
Constant slow leak for example from toilet, bath or shower that is affecting the floor below ( leaving this too long could cause more substantial damage)
Toilet flush
Blocked sink, bath or basin where the customer has been unable to unblock themselves
Shower repairs
Replacement window handles where the window cant close or lock
Locking mechanism on external doors such as unable to open or secure
Broken extractor fan ( not in use for a prop longed period lead to damp & condensation leading to longer term problems)
Insecure doors or windows in a communal area
Minor aids & adaptation works that enable a customer to return home from hospital or avoid going into hospital or care home

General joinery repairs internally
Minor plumbing repairs e.g. dripping taps
Repairs to kitchen fittings e.g. cupboard doors, drawers, worktops and handles.
Damage to stair treads or handrails or banisters unless it is causing a health and safety issue – this may be dependent on the household composition – e.g. children, vulnerable adults
Cracks to internal window glass only
One isolated socket ( as long as not health and safety risk such as exposed wires or sparked/burn marks)
Cracked tiles
Minor plastering works