It is vital that you contact a Property Income Manager in the Plumlife Team to discuss your present circumstances. You will need to advise us of any reasons why you cannot pay and discuss what you will be paying in the meantime.
The Property Income Manager will discuss any existing payment arrangements with you and advise you of what information they need to support these arrangements. If you are still in work with no change to your income you will be expected to pay your charges on time.
If you have been made redundant or are now out of work for other reasons you will need to claim Universal Credit. Once you have your benefit claim in place we can then set up a payment arrangement that’s realistic and affordable. If you claim Universal Credit you will be able to apply for an advance payment and you will be expected to pay your charges as normal from this.