Equity Homeowners

Equity Housing Group works in partnership with 26 local authorities and a number of leading developers to manage over 1,500 leasehold properties. We offer a range of services to homeowners, from a 24 hours contact centre through to emergency repairs and accounting for service charges.

All new homeowners will receive a copy of the handbook on the completion of the purchase of their new home.

All existing homeowners can download a copy of the handbook by clicking here

Further information regarding planned maintenance and our most frequently asked questions can be found here


Major Works Consultation

Equity Housing Group has a responsibility for maintaining some common and structural parts of its buildings and communal parts of its estates. This includes immediate common parts such as roads and parking areas. We advise you to check and familiarise yourself with your lease agreement to understand who has obligations for repairs and maintenance to the external part of the building/block and/or estate. In accordance with our obligations Equity will consult with all homeowners about any proposed and planned major works to a block and/or estate, where the cost of the work exceeds the prescribed amount.

Under the terms of your lease, leaseholders are required to pay a proportion of the costs towards repairs, maintenance and where required, pay into a sinking fund for replacement of components as specified in the lease agreement. In addition leaseholders may be required to pay for improvement works where the lease allows this. Please refer to your lease agreement for further details.

Further information can be found by reading some frequently asked questions that we have put together to provide our homeowner customers with more information and to give a deeper understanding of the consultation process. Click here to find out more.


Management and Service Charges

This is the cost of the Management Charge service provided by Equity Housing Group. All homeowners are charged a fee to cover the costs of managing our schemes.

Further information can be found on our leaflet – management charge.

Rent Increases

If you are a shared owner and pay rent, it will increase once a year as part of our rent increase process and as detailed within your lease agreement. The rent you pay is for the equity you do not own.

Service charges

Details on your service charges and what you are paying for can be found within your lease. Service charges are reviewed annually, in consultation, with leaseholders and shared owners. This is to ensure the services provided by Equity Housing Group are to a high standard and are delivering value for money.

How do we calculate service charges?

Every year service charges are estimated for the following year, starting in April. At the end of the financial year, 31 March, the service charges are checked and audited. A copy of this audit will be sent out to all leaseholders and shared owners by 30 September, unless we advise you otherwise. Any underspend (surplus) or overspend (deficit) are carried forward to the following years’ service charge estimate as detailed in your lease agreement.

What is a sinking fund?

This is a contribution included within the annual service charge, which builds up funds for planned maintenance within the shared communal areas of your scheme/building (areas defined within your lease agreement). This ensures money is available for major items of expenditure and means service charges will not fluctuate dramatically from one year to the next.

Such items the Sinking Fund is use for are:

  • Interior communal and exterior painting
  • Boundary fencing and walls
  • Paths and driveways
  • Windows and communal doors
  • Lift replacement
  • Roof replacement

The sinking fund is reviewed annually and any changes are included within the service charge review and notification, which will be sent to you on or around February of each year.


Building Insurance

If you are a homeowner, your buildings insurance may be provided by us and paid for through your service charges. The policy is provided Protector Insurance, via Zurich. You can find out if you are insured by looking at your lease or by contacting your Customer Relationship Manager.

Our buildings insurance policy protects your home against events such as: fire, storm, flood, escape of water, falling trees, malicious damage, riot, theft, subsidence and accidental damage.

How to make a claim:

You will need to ring Zurich insurance, direct to report any claims. 

Zurich - How to Make a Claim booklet

Insurance Form