You need to report repairs as soon as you can. We will then tell you whether it is Plumlife’s responsibility to arrange for the repair or if it is your responsibility.
If it is our responsibility we will need your name, address, telephone number and e-mail address. We will advise you as to whether the repair is an emergency or a non-urgent one.
An emergency repair is one that presents a risk or danger to your home or people including:
- Gas leaks
- Burst pipes
- Security issues like a broken entrance door
- Broken locks
- Blocked drains
- Power failures
All emergency repairs are responded to within four hours of them being reported.
A non-urgent repair is a minor problem that can be left for a short period of time including:
- Replacement light bulbs
- Problems with a communal TV aerial system
- Door entry system issues
- Damaged fence panels
- Leaking gutters
For non-urgent repairs, we will arrange a time that is suitable for you for us to come and fix it. If it is a repair to communal areas, we will normally not need to bother you.
You need to report repairs as soon as you can. We will then tell you whether it is Plumlife’s responsibility to arrange for the repair or if it is your responsibility.
If it is our responsibility we will need your name, address, telephone number and e-mail address. We will advise you as to whether the repair is an emergency or a non-urgent one.
An emergency repair is one that presents a risk or danger to your home or people including:
- Gas leaks
- Burst pipes
- Security issues like a broken entrance door
- Broken locks
- Blocked drains
- Power failures
All emergency repairs are responded to within four hours of them being reported.
A non-urgent repair is a minor problem that can be left for a short period of time including:
- Replacement light bulbs
- Problems with a communal TV aerial system
- Door entry system issues
- Damaged fence panels
- Leaking gutters
For non-urgent repairs, we will arrange a time that is suitable for you for us to come and fix it. If it is a repair to communal areas, we will normally not need to bother you.