New safeguarding measures for viewings
Visiting us safely
We are taking extra precautions to ensure the health and wellbeing of our customers and employees, and would like to thank you in advance for following our new safeguarding measures.
For those who would like to visit us in person, we are now able to welcome two adults, by appointment only at our show homes.
1) Book an appointment through our sales team by email or via our website. Please note; you must be pre qualified to be eligible for an appointment. You will be asked a set of screening questions and will be provided with clear guidance in the viewing confirmation email as to how the viewing will be conducted.
Please note that if you or anyone in your household is shielding, self isolating or showing any symptoms of Coronavirus you will not be able to view. In this instance, we kindly ask you to reschedule your appointment with our sales team.
2) Prior to your appointment, you will be re asked the screening questions. Please arrive 5 minutes before your allocated appointment time and wait inside your vehicle until you are invited into the show home by the sales advisor.
Your appointment will be kept to a maximum 15 minute slot to allow the sales advisor to clean the show home ahead of the next viewing.
You will be asked to use the hand sanitiser provided and follow the 2m social distancing rules.
3) Sales advisors will wait outside the property during the viewing. Any questions you have will be answered outside of the property after the viewing and a follow up call will be carried out to discuss in more detail.
All marketing literature including brochure, floor plans and site plans etc will be provided via email before your appointment. Please note; we will not be able to provide hard copies at your appointment.
We will request that you leave the doors open to minimise surfaces being touched. Please note the toilets and sinks in the show home will not be in use. As tempting as it may be, please do not to touch anything within the show home.
4) Before and after each appointment, the sales advisor will clean and sanitize all surfaces to ensure it is safe for the next visitor.
Please note there will be no ad hoc viewings. Any drop-ins will be requested to book an appointment at a later date complying with the guidance set as above.