Lettings Service

At Plumlife our established lettings team can provide a tailored, efficient service for your development, ensuring reliable tenants are secured quickly and that rental income is maximised.

We are ARLA (Association of Residential Lettings Agents) accredited meaning that we are committed to delivering a highly professional service, adhere to a national Code of practice and we incorporate best practice into all that we do. 

We work with property developers, housing companies and investors, and have a track record in delivering high levels of client satisfaction and successful lettings strategies for Build to Rent, PRS and Rent to Buy developments.

Marketing and PR

Our lettings service includes multi-channel promotion for your development, including advertising on portals such as Rightmove, social media campaigns, and listing on the award-winning Plumlife website which has over 6,500 unique visits each month.

We are experienced in delivering successful off-plan launch events, aimed at raising the profile of your development and securing tenants as early as possible ahead of build completion.

For clients who are looking for a full marketing service, our in-house Marketing and PR team are specialists in creating bespoke branding and creative marketing campaigns for new developments – designed to drive the right kind of customers to your property.

We can provide a full market research service, including demand analysis, neighbourhood intelligence and rental prices.

We will assist you in determining suitable tenancy terms for sites along with advising on property mix, design, specifications and pricing strategies.

The most important role for our Lettings Negotiators is matching the right person to the right home.

As we know, a bad tenancy can result in arrears, loss of income and – if anti-social behaviour occurs - potentially affect the reputation of a development.  We have a number of safeguards in place to ensure this doesn’t happen, with robust processes in place for referencing, guarantors, deposits and tenant sign-up appointments.

We understand the design and specification choices that can help landlords to secure quality tenants and reduce future redecoration and maintenance liabilities.

Based on our extensive experience, we can advise developers and landlords in a range of areas such as internal décor, flooring, kitchen specification, storage and considerations for outside garden spaces.

With a dedicated Lettings Negotiator for your development, you and your customers will have one clear point of contact for any queries.

In addition, tenants can access a range of services 24/7 via the online Plumlife portal where they can report repairs, view account information and benefit from a dedicated Tenants advice page.

We collect rent and a deposit in advance, with all customers signing up to direct debit payments as part of their check-in process.  Even with these processes in place, there may still be times when a customer fails to pay their rent and will always take swift action to correct this.

We have in-house income management specialists and a robust process to ensure that we do as much as possible to collect rent in full and on time every month.

We want to ensure minimal timeframes between one tenancy ending and your new tenant occupying your property.  Our work to re-let the property begins during the existing customer’s notice period.

At the pre-termination visit we will clearly set out requirements for leaving the property cleaned and in good repair to enable full return of their deposit.

We will promote the property through Rightmove, our website and social media as well as maintaining an effective database of enquiries for your development to ensure that as soon as a home becomes available we have a suitable tenant lined up to move in.

We will provide a monthly report on lettings performance for your development, which can be tailored to meet your needs.

You will also receive a full financial statement each month, clearly setting out rental income, less any fees and agreed costs, and payment of the balance will be paid within five working days of the start of each month.

Are you looking for a friendly, effective Lettings service for your development or property? Contact us now to find out more about how we can help you.