Introducing our Range of Services

New Homes Sales and Marketing services

Our award-winning sales team sell hundreds of properties each year on behalf of developers across the North West and Yorkshire. The team pride themselves on creating a unrivalled experience for both clients and home buyers alike.

Whatever the tenure, whether it’s Shared Ownership or market sale, we have an experienced team that specialise in the nuances of both routes to market  ensuring your homes are sold with ease.

We often start a sales relationship via consultancy services. We can provide full market research for new developments including demand analysis, neighbourhood intelligence and selling prices. Added to this is the benefit of our own team’s knowledge and data gained from selling a variety of city and suburban homes in areas across the North West. Through consultation we can assist in determining suitable tenures for new development sites along with expert suggestions for property mix, design, specification and pricing strategies.

After delivering this insight, we can provide a marketing and advertising team to shape campaigns for your target market and help drive interest in your homes. Whether you want a new brand for your site, traditional brochures, social media presence or an exciting campaign that cuts through press, our in-house team paired with our leading partner creative agencies will help you build up powerful mailing lists that convert into sales.

And if you need sales support our friendly sales team, who often achieve customer satisfaction rates of over 95%, are new homes experts. As well as having detailed knowledge of the entire process including financing, the team are the perfect people to guide buyers through their journey, ensuring they have a positive association with your own brand.

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Lettings Service

At Plumlife our established lettings team can provide a tailored, efficient service for your development, ensuring reliable tenants are secured quickly and that rental income is maximised.

We are ARLA (Association of Residential Lettings Agents) accredited meaning that we are committed to delivering a highly professional service, adhere to a national Code of practice and we incorporate best practice into all that we do.

We work with property developers, housing companies and investors, and have a track record in delivering high levels of client satisfaction and successful lettings strategies for Build to Rent, PRS and Rent to Buy developments.

Are you looking for a friendly, effective Lettings service for your development or property? Contact us now to find out more about how we can help you.

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See more details about our Sales, Marketing & Letting Consultancy services:

Marketing and PR

Our lettings service includes multi-channel promotion for your development, including advertising on portals such as Rightmove, social media campaigns, and listing on the award-winning Plumlife website which has over 6,500 unique visits each month.

We are experienced in delivering successful off-plan launch events, aimed at raising the profile of your development and securing tenants as early as possible ahead of build completion.

For clients who are looking for a full marketing service, our in-house Marketing and PR team are specialists in creating bespoke branding and creative marketing campaigns for new developments – designed to drive the right kind of customers to your property.

Consultancy services

We can provide a full market research service, including demand analysis, neighbourhood intelligence and rental prices.

We will assist you in determining suitable tenancy terms for sites along with advising on property mix, design, specifications and pricing strategies.

Finding suitable tenants

The most important role for our Lettings Negotiators is matching the right person to the right home.

As we know, a bad tenancy can result in arrears, loss of income and – if anti-social behaviour occurs – potentially affect the reputation of a development.  We have a number of safeguards in place to ensure this doesn’t happen, with robust processes in place for referencing, guarantors, deposits and tenant sign-up appointments.

Preparing properties for let

We understand the design and specification choices that can help landlords to secure quality tenants and reduce future redecoration and maintenance liabilities.

Based on our extensive experience, we can advise developers and landlords in a range of areas such as internal décor, flooring, kitchen specification, storage and considerations for outside garden spaces.

Customer experience

With a dedicated Lettings Negotiator for your development, you and your customers will have one clear point of contact for any queries.

In addition, tenants can access a range of services 24/7 via the online Plumlife portal where they can report repairs, view account information and benefit from a dedicated Tenants advice page.

Income management

We collect rent and a deposit in advance, with all customers signing up to direct debit payments as part of their check-in process.  Even with these processes in place, there may still be times when a customer fails to pay their rent and will always take swift action to correct this.

We have in-house income management specialists and a robust process to ensure that we do as much as possible to collect rent in full and on time every month.


We want to ensure minimal timeframes between one tenancy ending and your new tenant occupying your property.  Our work to re-let the property begins during the existing customer’s notice period.

At the pre-termination visit we will clearly set out requirements for leaving the property cleaned and in good repair to enable full return of their deposit.

We will promote the property through Rightmove, our website and social media as well as maintaining an effective database of enquiries for your development to ensure that as soon as a home becomes available we have a suitable tenant lined up to move in.


We will provide a monthly report on lettings performance for your development, which can be tailored to meet your needs.

You will also receive a full financial statement each month, clearly setting out rental income, less any fees and agreed costs, and payment of the balance will be paid within five working days of the start of each month.

Residential Property Management

We provide a comprehensive range of property and block management services for residential and mixed-use developments.

With a reputation for keeping our customers happy we take a flexible approach for every client – tailoring our service to suit your needs.

Our highly qualified and experienced team of Property Managers have been managing complex large blocks and estates across Greater Manchester and the North West for over 20 years – from contemporary city centre apartment blocks to iconic, much-loved listed buildings.

Our clients range from investors, developers, local authorities, residential management companies and registered providers.

Are you looking for a tailored, expert Property Management solution for your development? Contact us now to find our more about how we can help you.

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See more details about our Property Management services:

Customer Service

We pride ourselves on our professional, friendly and expert approach.   Our Property Managers are Institute of Residential Property Management qualified and are supported by specialists in financial management and compliance.

We can provide a dedicated Property Manager to take care of any day to day management enquiries at your building or estate quickly and efficiently.

Residents can also access a range of services 24/7 via our online portal. Our commitment to innovation means we are continually developing our IT systems to be as responsive as possible to customers’ needs.

Block Management

We understand the importance of robust property management in maintaining the value and reputation of your building, and ensuring your residents are happy.

When we manage your block for you, we take care of everything, including

  • Expert, practical advice to inform effective management and achieve cost savings
  • Recruitment and management of any on-site staff
  • Seamless mobilisation of contracts for new blocks
  • Contractor management
  • Service charge setting
  • Income and expenditure management
  • Design consultancy services for new developments

Plumlife are experts in block management, currently managing a wide-ranging portfolio of high-profile buildings in the North West.

Asset Management

We want to create well-run, welcoming communities, offering good-quality homes for all.

As part of this aim, we run a planned maintenance and renewal programme across all the developments we manage; ensuring that all homes and buildings are kept in the best condition.


Customer safety and wellbeing is of paramount importance to us – and a key commitment.

We use independent health and safety consultants to undertake extensive fire risk and build assessments and adhere to strict compliance regulations to make sure that all of the buildings and estates that we manage are safe.

Financial Management

We provide high quality financial management and comprehensive reporting services which can be tailored to your individual needs.

As part of this we offer help with annual budgets, reserve fund reconciliations and cash balances.  We will also draft and audit annual accounts making sure accruals and prepayments are included – providing you with ultimate peace of mind.

Design, Specification and Functionality

Efficiency is very important to us.  We draw on our extensive property design and specification experience (new buildings and refurbishment projects) to support our clients at pre-planning stage – helping to ensure that specification and design choices for communal areas balance desirability and durability, and that ongoing maintenance costs are minimised.

Our expertise also means we can support with key considerations about how residents will use the building and its services – including:

  • Refuse collection and waste management strategy
  • Post and delivery management
  • Landscaping specification and design
  • Resident and visitor parking
  • Component choices to minimise repair liabilities


Insurance is a property essential and we can offer competitive rates for all of our properties.

Being part of a large organisation means we can use our purchasing power to secure the best prices so please do speak to us about how we might help you.

Residential Management Companies

We help many RMC directors and boards to deliver efficient, responsive services to leaseholders and ensure all legal responsibilities such as Health and safety compliance and Companies House regulations are met.

Our expertise in leasehold and property management means we are well-placed to support boards make key decisions about how best to manage a building, and we are skilled at financial planning and minimising unnecessary costs – ensuring your RMC’s finances remain healthy.

Areas that we can support you with include:

  • Health and safety compliance and fire risk assessment
  • Preparation of service charge estimates
  • Contractor Management
  • Major works and consultation process
  • Service charge and ground rent collection
  • Company Secretary duties

Build to Rent and Private Rented Sector Management

We have a demonstrated track record of Build to Rent and PRS delivery and provide our clients with an end to end service, ensuring a seamless customer journey.

We can provide early insight into your target market, using robust data and our experience of tenant trends to underpin design and specification choices, and can work with you to create bespoke, effective marketing campaigns.

Our Lettings team are ARLA qualified, highly professional and are experienced in maximising rental revenue for your building through a well-planned and executed lettings strategy.

We understand that delivering an effective, proactive residential management service is key to maintaining the value and reputation of your asset.  From practical completion a dedicated property manager will ensure effective mobilisation of all facilities and maintenance contracts and provide a personal, welcoming approach to your residents.

Our service for Build to Rent and PRS developments includes:

  • Consultancy services for design, specification and resident use
  • Branding and marketing
  • Lettings
  • Resident communications strategy, including social media, face to face events, newsletters etc
  • Residential property management

Fee Structure

As an organisation we are committed to open and transparent working.

Our property management team will always agree a tailored pricing structure with you; clearly identifying what is included in the basic management fee and making it clear if and when additional fees might be charged.