There are several different types of repairs “” take a look at our guide below for how to deal with your repair.
These are repairs that are not classed as an emergency (see bullet points listed below under the Emergency Repairs section) . You can easily report routine repairs to us.
What is classed an emergency?
If your repair falls into the emergency category, please call us on 0161 447 5050. Emergency repairs can be reported 24 hours a day, 7 days a week.
We will aim to attend your property to make safe or fix (where possible) any emergency repairs within 24 hours of you contacting us.
As a customer who rents their home from Plumlife you are expected to share responsibility for looking after and maintaining your home and there are some things we expect you to do yourself such as:
If your repair falls into one of the categories above, take a look at our fixing a home repair hints and tips. It is important to keep your home safe and in a state of good repair. Below are some hints and tips to help you deal with common home repairs that you are responsible for fixing and are not covered by Plumlife repairs service.
This information is designed as a guide only. If you do not feel confident about carrying out these repairs yourself then we recommend you contact a suitably qualified tradesperson. Plumlife cannot take responsibility for any damage caused to you or your home in trying to carry out these repairs.
If your fuse box keeps tripping it means you have a faulty electrical item or wiring somewhere in your home. Working out what is wrong is a process of elimination, and you can often do this by following these simple steps:
If you still have no power after conducting this trip test, please contact us.
Smoke detectors with fully-functional batteries are critical to the safety of your family and home so if you hear beeping or chirping from your alarm it means the battery is low. Do not ignore this. Change the battery immediately. Do not ever remove the battery without replacing it with a new one.
Step one: unblocking a toilet manually. If you know what’s blocking the toilet “” and you think you can dislodge it manually “” use your gloved hands to do so. If you manage to remove the blockage, be sure to complete step two to flush debris down the drain. Your toilet’s function should return to normal.
Step two: using hot water and gravity to flush manually. Unblocking toilet pipes can be as simple as pouring hot water into the toilet bowl from a height. The hot water should help dissolve blockages and gravity will push water harder through the pipes than a normal flushing process. Be careful not to scald yourself.
Step three: unblocking a toilet with suction. Everyone knows you can unblock toilet pipes with a plunger, but did you know there are different types of plungers “” and you need to choose the right one for your toilet?
Ask at your local DIY shop for the right model and then get to work: slowly push down on the plunger to produce a vacuum over the hole, then sharply pull the handle up to dislodge the clog. Make sure the toilet bowl has water in, or you won’t get the right effect. Repeat as needed to dislodge debris and clear the blockage.
Step four: Using a commercial drain cleaner for toilets. This is the last step you should try before calling out a plumber. Only use this method if you’re sure the blockage is organic, not plastic or metal. Read the instructions carefully and be sure to take any necessary safety precautions.
Please note that if items not designed to be flushed down the toilet such as nappies or wipes are discovered as the cause of a blockage and you ask us to attend after you have tried all of the above methods to unblock the toilet you may be recharged for the call out.
*Make sure the vinegar is completely flushed away before pouring bleach or any other chemical substance in to the sink.
Find your stop valve “” the stop valve (sometimes called a stopcock) will usually be in the kitchen or bathroom, but don’t forget to check the garage if it’s attached to the house. If you have an internal water meter, the valve will be on the pipe going into the meter. Renovated houses sometimes have stop valves hidden behind cupboards, under floorboards or boxed in to strange places. This will turn off all the water in your property.
Turning off the water “” your stop valve is a metal tap that you can turn off by rotating it clockwise until it’s completely closed. Don’t force it if it’s stiff – just spray a little WD40 on the spindle to free it up.
If it’s an isolated leak…then turning off your isolation valves will be just as effective. They control the water supply to washing machines, dishwashers, taps, electric showers and toilet cisterns. Turning off here means you won’t need to go without water in the rest of the house. You can do this using a flat-head screwdriver. Again, turn the valve 90 degrees so that it’s across the direction of the pipe.
Damage control “” grab a bucket and place it under the leak. If it’s a minor pipe leak, grab a towel and wrap it around the pipe. It’s possible to limit the amount of water spraying out by reducing pressure in the system so turn on your taps to do this. If the leak is near electrical fittings, turn off all electricity at the fuse board.
Condensation is caused by water vapour/moisture from inside your house coming into contact with a colder surface, such as a window or wall. It usually occurs during the colder months, in the corners of rooms, north-facing walls and on or near windows.
It is also found in areas where there isn’t much air circulating, including behind wardrobes and beds. It can then soak into wallpaper, paintwork or even plasterwork and cause black mould.
The amount of condensation in a home depends upon three things:
Turning up the heating will reduce condensation but it won’t sort the problem. You will need to address all three of the points above.
Mould spores are invisible to the human eye and are present in our homes and outside. They only become noticeable when they land on a surface and grow.
For mould to thrive it needs:
By dealing with the causes of condensation you will deal with the problem of mould. This five-step plan can help reduce the amount of condensation and black mould growth in your home. You need to do the below every day.
There are three other main types of dampness that could affect your home.
This is caused by water rising from the ground into your home, either through natural brickwork or via a broken damp proof course (DPC). A DPC is a horizontal layer of waterproof material put in the walls of a building just above ground level. It stops moisture rising through the walls.
Rising damp will only affect basements and ground floor rooms and will rise no more than 12 to 24 inches above ground level (300mm to 600mm). It usually leaves a ‘tide mark’ and you may also notice white salts on affected areas. Rising damp will be present all year round but is more noticeable in winter. If left untreated it may cause wall plaster to crumble and paper to lift in the affected area.
This type of dampness is only found on the external walls of the property or in the case of roof leaks, on ceilings. It appears because of a defect outside, like missing pointing, cracked rendering or missing roof tiles that let water in. Penetrating dampness is far more noticeable following a period of rainfall and will normally appear as a well-defined ‘damp-patch’, that is damp to the touch.
Leaks from water and waste pipes, especially in bathrooms and kitchens, are relatively common. They can affect external and internal walls and ceilings. The affected area looks and feels damp and stays damp whatever the weather conditions. Checking the water and waste pipes serving the kitchen and bathroom and the seals around the bath, shower and sinks; plus the external pipework, such as guttering, will help you find the problem.
Black mould will rarely be seen with these other forms of dampness. If you think you have any of these three types of damp please contact us.
We appreciate that you may want to make changes and add your own personal touches to your home but you will need our permission before you can make any alterations. To raise an improvement request, please register and use our form on the Portal.