Customers are responsible for paying rent and service charges, as well as other fees to Plumlife Homes. You can use our online Portal to check your account, view your statement and see what charges are associated with your property.
We conduct an annual review of the rent for your home in April, in line with the terms of your tenancy agreement. We compare the valuations of similar properties in the surrounding area to ensure that the rent remains competitive and reflective of the current market conditions.
Our goal is to strike a balance between keeping rents affordable for our residents and making sure that we can continue to maintain the quality of our homes and neighbourhoods. This approach allows us to provide a high standard of living while also being mindful of the financial impact on our customers.
We understand the importance of stability and predictability when it comes to housing costs, and we strive to make any adjustments to the rent as transparent and fair as possible.
If you’re struggling to pay your charges, contact our friendly team on 0161 447 5050 or email directory@plumlife.co.uk. We know that rising costs will be a significant challenge for many of our customers and we will be able to provide some helpful advice.
You don’t need to complete a brand-new claim with the Department for Work and Pensions. Once we write to inform you of the new rent, Universal Credit will prompt you in your journal via the Universal Credit Portal after Monday 6 April. You can press the prompt on the journal then tell them of your new rent and service charge – this is the only time you need to respond about the new rent.
Once your journal is updated with your new entitlement, if you pay by direct debit you need to inform Great Places of the new applicable payment so we can amend this to cover your rent.
If we are not informed your direct debit may not be adjusted so you could fall into arrears.
Get in touch with the Housing Benefit team at your local council to advise of your new charges from 1 April 2026.
Don’t worry, your Direct Debit will be adjusted automatically. After we write to you at the end of February notifying you of your rent increase, we will adjust your Direct Debit and you will receive information from Allpay to confirm your new monthly payments. If you have a repayment plan for any arrears, we will add the additional amount onto your monthly Direct Debit total. We will amend your new payments in line with the new charge. If your account has an outstanding balance of £25 or less, we will collect this in your first Direct Debit payment in April.
If you pay by Standing Order, contact your bank to change the amount to your new charge starting from 1 April 2026.
We’re here to help. Get in touch with your Income Officer if you have arrears on your account and want to discuss increasing your payments or Direct Debit to cover this debt.
You’ll receive information about your rent increase in February 2026. The new charges will then apply from the beginning of April 2026.
